Privacy policy
Last updated: June 12, 2026
This Privacy Policy describes how Terra Veneri Società Agricola S.r.l. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from terraveneri.it (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you.
- Provide, maintain, or improve the Services.
- Comply with any applicable legal obligations.
- Enforce any applicable terms of service.
- Protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: Your name, address, phone number, and email.
- Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Your username, password, security questions, and other information used for account security purposes.
- Customer support information: The information you choose to include in communications with us, for example, when sending a message through the Services.
Note: Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Obtain from Third Parties
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Infrastructure support: Companies who support our Site and Services, such as Aruba.
- Payment processors: Partners who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- Tracking technologies: When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below: Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications to you related to your account, purchases, returns, exchanges, or other transactions, create/maintain your account, arrange shipping, and facilitate returns.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites.
- EEA Residents: The legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your credentials safe. We highly recommend that you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately.
- EEA Residents: The legal basis is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.
- EEA Residents: This is in our legitimate interests to be responsive to you, to provide effective services, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (Basic contact details, certain order and account information) | Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers). |
| Commercial Information (Order history, shopping information, and customer support communications) | Business and marketing partners. |
| Internet or Network Activity (Usage Data) | Cloud storage, data analytics providers, and IT management vendors. |
| Geolocation Data (Locations determined by an IP address or other technical measures) | Corporate affiliates and business partners. |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), and to run analytics to better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.
- Right to Access / Know: The right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: The right to request that we delete personal information we maintain about you.
- Right to Correct: The right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: The right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances.
- Right to Opt out of Sale, Sharing, or Targeted Advertising: The right to direct us not to "sell" or "share" your personal information or to opt out of targeted advertising. If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt-out for that specific device and browser.
- Restriction of Processing: The right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time.
- Appeal: The right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe link. We may still send you non-promotional emails regarding your account or orders.
How to Exercise Your Rights
You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below. We will not discriminate against you for exercising these rights.
We may need to verify your identity (such as your email address or account information) before providing a substantive response. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting an agent's request, we will require proof of authorization, and we may still need you to verify your identity directly with us.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
For the EEA: You can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs), or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please reach out to us:
Email: terraveneri@gmail.it
Mailing Address: C.da Cesine di Sopra 557, 82032 Cerreto Sannita BN, Italy
For the purpose of applicable data protection laws, unless explicitly stated otherwise, Terra Veneri Società Agricola S.r.l. is the data controller of your personal information.
Terra Veneri Società Agricola S.r.l.
Mail: terraveneri@gmail.com | PEC: terraveneri@pec.it | Tel.: 3382067349 | P.IVA: 01847150628
Sede Legale: Contrada Cesine di Sopra n. 557, 82032 Cerreto Sannita (BN)
Sedi Operative: Via San Tommaso n. 34, 82037 Castelvenere (BN) | Via Nazionale n.3, 81010 Ruviano (CE)